Frequently Asked Questions (FAQ)
Have a question? Below you'll find answers to some of our most frequently asked questions. If you can't find what you're looking for, feel free to contact us at info@lindachloe-charleston.com.
Shipping & Delivery
1. What is your shipping policy?
We offer free shipping on all orders within the United States. Every order is carefully processed and packaged to ensure it arrives safely. For more information, please see our Shipping Policy.
2. Do you ship throughout the United States?
Yes. We currently ship throughout the United States.
3. What are your delivery times?
Orders are typically processed within 1–3 business days (Monday to Friday). Once shipped, delivery generally takes 3–9 business days. Total delivery time is typically 6–12 business days.
4. How can I track my order?
Once your order has been shipped, you'll receive a confirmation email containing your tracking information. You can use this information to monitor your shipment's progress.
5. What if my package hasn't arrived?
If your order hasn't arrived within the expected delivery timeframe, please first check your tracking information. If you still need assistance, contact us at info@lindachloe-charleston.com and we'll be happy to help.
6. What if my order arrives damaged or incorrect?
Please inspect your order upon arrival. If your item arrives damaged, defective, or if you receive the wrong item, contact us immediately at info@lindachloe-charleston.com so we can resolve the issue.
Returns & Refunds
7. What is your return policy?
We offer a 30-day return policy. You have 30 days from the date of delivery to request a return. For more information, please see our Return & Refund Policy.
8. How do I return an item?
To initiate a return, please contact us at info@lindachloe-charleston.com. If your return is approved, we will provide instructions on how and where to return your item. For more information, please see our Return & Refund Policy.
9. How long does it take to receive a refund?
Once your return has been received and inspected, we'll notify you whether your refund has been approved. Approved refunds are typically issued within 10 business days to your original payment method.
10. Who pays for return shipping costs?
Customers are responsible for all return shipping costs. We recommend using a trackable shipping service when returning an item.
11. Can I exchange an item?
If you would like to exchange an item, please contact our customer support team at info@lindachloe-charleston.com. We'll be happy to review your request and see what we can do to help.
Privacy & Security
12. How do you protect my information?
We take data security seriously. Our website uses SSL encryption technology to help protect your personal and payment information during transmission. For more information, please see our Privacy Policy.
13. Do you share my personal information?
We do not sell or rent your personal information. Your information is only used as described in our Privacy Policy and to provide our services. For more information, please see our Privacy Policy.
Payments
14. What payment methods do you accept?
We currently accept:
- Visa
- Mastercard
- American Express
- Apple Pay
- Google Pay
- Maestro
- Shop Pay
15. What currency do you charge in?
All prices and transactions on our website are processed in USD (United States Dollars).
16. Are payments secure?
Yes. All payments are processed securely through trusted payment providers and protected by SSL encryption. For more information, please see our Payment Policy.
17. How will I know if my payment was successful?
After completing your purchase, you'll receive an order confirmation email. If you don't receive one, please check your spam folder or contact us at info@lindachloe-charleston.com.
18. What should I do if my payment is declined?
Please verify that your billing information, card details and available funds are correct. If the issue persists, contact your bank or payment provider. You may also contact us at info@lindachloe-charleston.com for assistance.
Contact Information
Any questions or need assistance? We're here to help.
E-mail address: info@lindachloe-charleston.com
Contact form: Contact Page
We aim to respond to all inquiries within 24 hours during customer service hours.
Store Name: Linda Chloe Charleston
Warehouse Address: 104 St Margaret St, Charleston, SC 29403, United States
Business Name: V&C 's-Hertogenbosch
Company Number: 89906969
Business Address: Burgemeester Mallenslaan 6, Kaatsheuvel, Noord-Brabant, 5171JK, The Netherlands
Customer Service Hours
Monday to Friday:
9:00 AM – 5:00 PM (ET)
Saturday to Sunday:
11:00 AM – 4:00 PM (ET)